Frequently Asked Questions (FAQs)
1. How does Jama Medical Equipment support patients during setup?
We provide personalized, hands-on support during setup, where a licensed respiratory therapist walks each patient through proper mask fitting, equipment usage, and cleaning. This one-on-one approach builds comfort, confidence, and compliance, leading to better outcomes and a smoother experience for both patients and providers.
2. Do you help with CPAP or BiPAP compliance monitoring?
Yes! We actively track patient usage data for CPAP and BiPAP devices and send reports when needed. If a patient is not using their device as prescribed, we follow up early to get them back on track. This improves outcomes and helps doctors meet Medicare documentation and continuation of therapy requirements.
3. How quickly can patients receive equipment and support?
We aim to provide same-day or next-day setup whenever possible. You'll also have direct access to our respiratory therapists — no call centers or long hold times. Whether you need to place an order, send documentation, or ask a question, we respond quickly and personally every time.
4. Do you accept insurance, and what are the billing options?
Yes, we bill Medicare, Medicaid, and most private insurances. For patients without coverage, we offer affordable cash-pay options. We follow all billing rules and ABN requirements, ensuring your patients are protected and your referrals are fully compliant.
5. How easy is it to send a referral?
It's very simple. You can send referrals via fax, email, or through your EMR — whatever works best for your workflow. We'll handle the paperwork, including chart notes, medical necessity, and insurance documentation, and provide a fast, fillable referral form if needed.
6. What kind of patients can I refer to Jama Medical Equipment?
We specialize in respiratory care and would love to assist your next patient who needs CPAP, BiPAP, or a home ventilator. Just send the referral, and our team will take care of everything — from setup to compliance monitoring.